Refund policy

At Roulette, we want you to be fully satisfied with your purchase. Please review our policy below:

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Exchange Policy

* You may request an exchange within 14 working days from the date of delivery.
* Exchanges are processed online only.
* Items must be:
    * Unused and in original condition
    * With all original tags attached
    * In full original packaging
* Items must not be worn, washed, or exposed to fragrances (perfume, deodorant, etc.).
* Proof of purchase is required for all exchange requests.

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Refund Policy

* Refund requests are accepted within 14 working days from the delivery date.
* Refunds are processed online only.
* Items must meet all original condition requirements (unused, tagged, and in original packaging).
* Proof of purchase is required.
* Return shipping fees may apply.

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Non-Returnable Items

The following items are not eligible for return or exchange:

* Worn, washed, damaged, or scented items
* Items purchased during sales or promotions (final sale)